Support
We reply within two working days
Email hello@baulin.co.uk. Tell us what you were trying to do and what happened instead. A screenshot helps more than anything.
I have a join code but it will not work
Codes are six characters and stop working when a new one is issued. Ask whoever set the house up for a fresh one in Household → Invite housemates. Codes never contain 0, 1, O or I.
The sign-in code has not arrived
It is a six-digit code sent to your email and can take a minute. Check spam. If you requested several, wait for the time shown in the app. Each new request cancels the last one.
Nobody is on the rota / the house looks empty
A house needs its rooms, bins and collection day before there is anything to show. If you set it up, Home offers to finish it. Otherwise, ask the person who created the house.
I am away the week the bins are mine
Open Home and choose Swap. Pick a room; they take your turn and you take their next one. Nothing changes until they accept.
The council did not collect
There is nothing to change and the turn still counts as taken. Next week, the next room puts out whatever is due. The rota follows the sequence.
I am not getting reminders
Reminders only go to the room whose turn it is, when enabled under Account → Bin reminders. If permission was refused, use iOS Settings → Rimeroo → Notifications.
Reporting a security problem
Email a security issue to hello@baulin.co.uk. Include enough detail to reproduce it. We will treat it privately and reply within two working days.